Shipping policy

Shipping Policy

We currently ship to addresses in the United States, including APO/FPO/DPO addresses where the carrier allows.

Shipping cost

Standard shipping is free on all US orders unless a shipping charge is shown at checkout. The final shipping cost, if any, is always shown before you pay.

Processing time

Orders are processed within 1 to 3 business days (Monday to Friday, excluding US holidays) after payment is confirmed.

Delivery time

After processing, delivery usually takes 4 to 5 business days. Items in the same order may arrive in separate packages.

Tracking

As soon as your order ships, you will receive an email with your tracking number. Tracking can take 1 to 2 business days to show its first update.

Delays

If we cannot ship your order within the time stated here, we will notify you by email, give you a new estimated shipping date, and give you the option to cancel your order for a full refund.

Wrong address, lost or stolen packages

Please double-check your shipping address at checkout. If you notice a mistake, contact us right away and we will try to update it before your order ships. If your tracking shows your package was delivered but you cannot find it, check with neighbors and your local post office, then contact us so we can help.

Questions about your order? Email us at velmont.tienda57@gmail.com or use our Contact page.