How long does shipping take?
Orders are processed within 1 to 3 business days. After that, delivery usually takes 4 to 5 business days. See our Shipping Policy for details.
How much is shipping?
Standard shipping is free on all US orders.
Do you ship outside the United States?
Right now we only ship to addresses in the United States.
How can I track my order?
As soon as your order ships, we email you a tracking number. You can also visit our Track Your Order page.
What payment methods do you accept?
You can pay securely with the payment options shown at checkout. Your payment information is encrypted and never stored by us.
Can I return my order?
Yes. You have 30 days from delivery to request a return. If your item arrives damaged, defective or wrong, we will replace it or refund you at no cost. See our Returns & Refunds policy.
Can I change or cancel my order?
Yes, as long as it has not shipped yet. Email us as soon as possible with your order number.
My package says delivered but I can't find it. What should I do?
Check with neighbors, around your property and with your local post office. If you still can't find it, email us and we will help.
How do I contact you?
Email us at velmont.tienda57@gmail.com or use our Contact page. We usually reply within 24 hours on business days.